No Refund on Digital Products & Merchandise items

What is your Returns or Refund policy for books?  

You can initiate a Return and refund request in case you receive a damaged, defective, wrong product or a product with a missing accessory.

The “Return & Refund request” must be raised within 7 days of delivery, in case you need to return and refund your product.

Digital products don’t fall under this policy and cannot be returned or refunded.

How do I raise a “Return or refund” request for my order items?

Once the order has been delivered, you can raise a return request from the “Orders” section under the main menu of the App/Website. 

Why did my payment transaction fail?

This happens very rarely, it may be due to Incorrect account details. In case the issue still persists, please reach out to us at vedantu-store@vedantu.com with alternate details.

Do I have to return the whole order?

Not at all! You do not need to return the whole order. Just return the order item you don’t want.

When is the refund for my return provided?

Once the return request is generated, pickup will be done within 1-3 days. As soon as your return order is picked up, the refund will be initiated from our end and it will reflect in the source account within 3 to 5 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.